Annual Maintenance Charge

Annual Maintenance Contract (AMC) for CCTV Surveillance System (Non-Comprehensive)

In today’s competitive era, quality is a prime factor. Quality output from any machine depends on machine’s consistent performance. To get consistent performance; machine maintenance is a key factor. Maintenance of CCTV camera requires special skills. Every organization may not have specialized CCTV Surveillance System maintenance team to take care of all variety of cameras. CCTV camera manufacturers and distributors are the best people to support in maintaining these cameras as total technology is available with them. In order to help our customers in getting the best throughput from the CCTV camera, we are offering Annual Maintenance Contracts for the CCTV Surveillance System at the price of ₹500.

General Terms & Conditions:

Period of Contract: The contract is valid for one year from the date of signing of memorandum of understanding (MOU) on AMC. This may be renewed Annual subject to rendering of satisfactory service & fulfilling the term & conditions.
Payment Term: For all AMC, payment will be made Quarterly as Advance basis.
AMC Includes: The AMC cost includes the traveling cost and Maintenance of the CCTV Surveillance System includes 8 Visits (2 Visits per Quarter) to the site for Camera Visibility Test, DVR / NVR Recording Test, DVR / NVR Settings Verification, and Disk Error Check. Any additional visits beyond Eight Visits, Rs. 500/- will be charged. Services and Connectors are the part of AMC. For Example: Our technician diagnosed the issue with a DVR then we’ll get warranty services “to and fro” and restore the DVR after availing warranty services from Principle Company. If your existing DVR is purchased from other supplier then it’s your responsibility to get warranty services Or you can provide Bill of Purchase then we’ll get warranty services from principle company on Best Effort Basis. Replacement of CCTV parts and some consumable items are not covered under AMC. It’ll on chargeable basis and prices are already published at our website.
AMC not Includes: Product stand-by and part replacement are not the part of AMC. Password Reset, Relocation of products and Data Back-up services are on chargeable basis.
Service Tax: The AMC cost excludes service tax charged by State or Central Govt. for rendering this type of service.
Working Hours: The maintenance work shall normally be done during working hours of the customer. However, in case of emergency maintenance may have to be done beyond office hours and even on holidays prior arrangement through proper communication should be worked out in all cases by the servicing agencies.
Final Authority: The final authority for payments will be Head of the Organization offering the AMC.

Types of AMC

CCTV AMCs can be broadly categorized into:

Non-Comprehensive AMC (Service Only)

This type of contract primarily covers regular maintenance checks, troubleshooting, and repair services. The cost of replacement parts is usually not included and will be charged extra as needed.

Comprehensive AMC (With Parts)

This agreement includes all the services of a non-comprehensive AMC, along with the replacement of faulty components (excluding physical damage or misuse) within the contract period. This offers a more predictable maintenance cost.

Core Services

Ensure the seamless performance and extended lifespan of your security and automation systems with our comprehensive AMC Core Services. At Plush Technologies, our AMC plans are designed to deliver consistent reliability, proactive maintenance, and expert support so you can operate worry-free.

Regular Inspections

Scheduled system inspections are carried out at fixed intervals to assess the overall health and functionality of installed devices. Our trained professionals thoroughly check wiring, device performance, calibration, and system status to identify early signs of wear or malfunction.

Preventive Maintenance

Avoid unexpected breakdowns with our preventive maintenance routines. We clean, test, and service components before issues arise—minimizing downtime and ensuring optimal system efficiency across CCTV, access control, alarm systems, and more.

Troubleshooting and Repairs

Quick response to any malfunction or irregularity is a core part of our AMC. Our technicians diagnose and fix issues on-site, whether it’s a hardware fault, wiring problem, or software glitch—keeping your operations smooth and uninterrupted.

Software and Firmware Updates

Stay up to date with the latest features and security enhancements. We regularly update your system’s software and firmware to ensure compatibility with new technologies, close security loopholes, and improve performance.

Technical Support

Our expert technical support team is always ready to assist. Whether you need remote guidance, configuration help, or emergency on-site service, we’re just a call away—offering peace of mind and swift resolutions.

Installation Rates & Charges:

Service Type	Rate per Unit	Minimum Charge
HD CCTV Camera Installation	₹450/unit	₹1,200 (for 1–3 cameras)
IP CCTV Camera Installation	₹750/unit	₹1,500 (for 1–3 cameras)
Biometric Attendance Machine Installation	₹1,000/unit	–
Biometric + Access Control Installation	₹1,500/unit	–
Video Door Phone Installation	₹1,000/unit	–
Video Door Phone with Electric Lock	₹1,500/unit	–
Intruder Alarm System Installation (Up to 4 Sensors)	₹2,500/system	–
Boom Barrier Installation	₹7,500/unit	–

Note: Cable laying charges are additional and will be applicable. Open Cable Laying: ₹9 per meter; Conduit Cable Laying: ₹17 per meter

Extra Benefit from our Company:

Limitations:

Benefits of AMC Services

Prolonged System Lifespan

Regular maintenance helps identify and address minor issues before they cause significant damage, extending the life of your CCTV equipment.

Optimal Performance

Ensures that your CCTV system is always functioning at its best, providing clear and reliable surveillance.

Reduced Downtime

Proactive maintenance minimizes the risk of system failures and ensures continuous security monitoring.

Cost Savings

While there's a cost to the AMC, it can be more cost-effective in the long run by preventing expensive repairs and replacements.

Expertise and Professional Service

Access to trained and experienced technicians who are familiar with CCTV systems.

Peace of Mind

Knowing that your security system is in good hands and regularly maintained provides peace of mind.

Priority Service

AMC customers often receive priority support in case of emergencies.

Customized Solutions

AMC contracts can often be tailored to meet the specific needs and budget of your organization.

Compliance

Helps businesses meet any regulatory requirements for maintaining functional surveillance systems.

Scope of Work

Inclusions

Number of Service Visits: The frequency of scheduled maintenance visits (e.g., monthly, quarterly, bi-annually).
Response Time: The time frame within which the service provider will respond to a service request or system breakdown.
Standby Equipment: We offer temporary replacement equipment during repairs to minimize downtime, even in Non-comprehensive AMCs.
Remote Monitoring: Certain providers offer remote monitoring services where they can proactively check the system's health and identify potential issues remotely.
Training: Initial or periodic training for your staff on basic system operation and troubleshooting.
Reporting: Providing reports on the maintenance activities performed and the system's status.

Exclusions

Physical Damage: Damage to the system due to accidents, vandalism, natural disasters, or electrical surges.
Relocation or Re-installation: Moving or reinstalling the CCTV system components.
Upgrades: Major hardware or software upgrades beyond routine updates.
Consumables: Items like batteries (unless specifically included).
Networking Issues: Problems related to your local network infrastructure (unless specified).
Password Resets: In some cases, password resets might be chargeable.

Customized AMC Also Available for Large Sites

Secure your premises with expert installation and after-sales support. Call now for a free consultation and quote.

Any Queries? Contact Us

Signup our newsletter to get update information, news, insight or promotions.